Tel: 01803 862671
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Leatside Surgery recognise how important it is that our patients are aware of the information we collect about them and how we share this information.
We use three different types of information:
To ensure you information is kept confidential and that the surgery data is kept safe and secure, all staff receive data protection and information governance training annually. Updates are shared throughout the year when required.
Staff only have access to the information that is needed for them to complete their role within the surgery. Staff access of confidential information is monitored to ensure your confidentiality is maintained.
The Data Protection Act allows you to find out what information about you if held on computer systems, and also in the form of paper records. This is known as a 'right of subject access'. If you would like access to your records then you must complete and sign a consent form which can be requested from the surgeries reception team. You are entitled to receive a paper copy of this information and are not required to provide the surgery with a reason for the request, however timelines maybe asked for to ensure that only relevant documentation is copied. Written consent will be required if you are requesting this information on behalf of someone else. All requests may incur a charge, however you will be notified of this at the time of request.
Everyone working for the NHS has a legal and professional duty to ensure all information is safely and securely protected and kept confidential.
The sharing of your information is strictly controlled. The surgery will not pass on any information without permission unless there are exceptional circumstances, such as a court order. We adhere to the Caldicott Principles to ensure information is assessed and held securely and appropriately.
The surgery operates under secure networks for both our internal and external IT systems. Use of NHS smartcards and audits ensure that only permitted staff are able to access your records and personal information.
Records are only kept for as long as we need, the surgery work in accordance with national guidelines such as NHS Records Management and Code of Practice. After any records are no longer required they are confidentially and securely destroyed.
Third parties we share information with
Please be aware that the surgery will only ever pass on information about you if others involved in your care have a need for it; or if there is the potential of risk to public safety. Anyone we share information with is under a legal duty to keep it confidential and secure. Information and data sharing agreements ensure that the surgery only share information in a way that complies with the law.
You have the right to confidentiality and for your information to be used fairly in a way that is safe and secure under the Data Protection Act 1998, common law of duty of confidentiality and other relevant legislation. The Equality Act 2010 may also apply in certain circumstances. You have the right to know what information we hold about you, what we use it for and who we share it with.
To enable the surgery to provide a safe, professional and efficient service we need to keep information on record. You have the right to access and update your records and request for corrections of errors, however not change the content as this maybe clinically unsafe (notes can be made to inform those accessing your records that you do not agree with documented opinions or facts).
Get an eConsult response
within 48 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.