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We would like to update you all on changes to the way in which we deliver our long-term condition clinics. COVID-19 has made us look at how many patient contacts we have and the reasons why patients are invited into the surgery. Historically we have sent various invites to the same patients with more than one long term condition. We will now be recalling those patients once a year in their month of birth, allowing all conditions to be reviewed within the same month and only require one face to face appointment.
This will mean that some patients will be called in sooner than expected, and equally there will be some who will be required to wait a little longer than usual. All patients have been reviewed by a clinician and if they are required to come in sooner due to medical need we will contact them.
These changes are being made with patient safety in mind, as well as ensuring that everyone’s time is used more effectively. The changes will be going live on November 2nd 2020 and as previously we will write to you when it is time to book your appointment.
Many thanks to everyone for their ongoing support and understanding over the recent challenging months.
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Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.