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Any patients requiring information about testing should visit the NHS website. Testing is now available to symptomatic people over the age of 5. Patients who do not have access to or cannot use the internet can call a dedicated phone line below, which can be used to order a test if no other options are available.
The Coronavirus Testing Call Centre can be contacted on 0300 303 2713 between the hours of 07.00 and 23.00. The majority of test results are sent automatically to the individual within four days but for any that aren’t, the Call Centre can help individuals to follow up on their results.
For sheilding queries - please call DRSS 01626 883899
NHS App - By using the #NHSApp you can check your symptoms and order repeat prescriptions whilst self-isolating at home. To find out more go to: http://www.nhs.uk/nhsapp #coronavirus #COVID19 #StayHomeSaveLives
The cervical screening programme for routine screening is now open. Anybody who receives an invite for their cervical screen should contact the surgery for an appointment, don’t put it off. It’s one of the best ways to protect yourself from cervical cancer.
Your GP practice is your primary point of contact for all medical services but is not the only one. There are also pharmacists and minor injury clinics at local hospitals (as well as A&E for emergency medical care). Neither of these involve making an appointment and many are open 7 days a week. See Make the most of your NHS on this website.
Your GP practice is concerned with all aspects of your health and also advises on pyschological, social or lifestyle issues well as medical issues although this often involves referring you to other services which can give more focused help and support. While some of these services require a GP referral, many can be accessed directly without a GP referral. See Manage your health on this website.
You spend very little time with GPs and other healthcare professionals so, when making an appointment, it can help to be clear about what sort of help you need (see Make the most of your appointment in Make the most of your NHS).
GP practices in England operate as private businesses contracted by the NHS and therefore have some autonomy around how they run their practice. Practices will usually have a practice booklet and/or website which gives details around what the practice offers; how they work; what you can expect from them and what you need to do to get the best out of the service.
The Royal College of GPs have published a booklet called ‘It’s Your Practice: A patient guide to GP services'. This provides helpful information on all aspects of using GP services: from finding and choosing a practice and how to get the most out of a GP consultation to accessing health records and understanding patients’ rights and responsibilities.
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Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.