Urgent appointments
To request an urgent appointment for today (Monday to Friday)
- phone us on 01803 862671, Monday to Friday, from 8am to 6pm
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment
- phone us on 01803 862671, Monday to Friday, from 8am to 6pm
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- use your NHS account (through the NHS website or NHS App)
- use your Systmonline/Airmid account (on the Systmonline website)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
Cancelling or changing an appointment
To cancel your appointment:
- phone our dedicated Cancellation Line on 01803 862671 (Option 1). This line is for cancellations and re-booking only. You cannot book new appointments or make enquiries on this line. If you need to make a new appointment or make an enquiry, please speak to the reception team.
- use your NHS account (on the NHS website or in the NHS app)
- use your Systmonline/Airmid account (on the Systmonline website)
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
Unfortunately we cannot facilitate a cancellation waiting list.
Hospital appointment cancellations – Contact the hospital department to cancel your appointment.
Enhanced access services
At the surgery we offer some appointments during evenings and weekends
Torbay and South Devon Enhanced Access
Torbay and South Devon Enhanced Access | Paignton | Facebook
Find out more about the out of hours services offered and how you can book an appointment
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice before 10:30am on 01803 862671. You can also:
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open