I completed the online form, why was I contacted by the doctor to provide more information?

The information you give on the form helps the doctor understand your problem and decide the next steps for your care. Sometimes, the information provided is not enough for the doctor to make a safe decision. When this happens, the doctor may contact you to ask for more details. This is to make sure your care is safe and appropriate.
To help avoid delays, please include as much relevant information as you can when completing the online form or when giving details to our reception team for a triage request.
If you have difficulty completing the form, a member of our team can support you. We can help you over the telephone or in person at the surgery.