• Updates from Leatside Surgery

    Important notice

    Due to our computer system upgrade, our 'Online Access' is temporarily unavailable until our new system is live.

    You will be able to access your medical records if required on the NHS App during this period.

    Our eConsult service is also still available for administrative and clinical requests.

    As it is a change in system, you will need a new log in details.

    We endeavour to send these out as soon as possible.

    If you have not received your new log in details by Wednesday 11th May, please contact the surgery by email: leatside.surgery@nhs.net

     


    Important notice from Dr Watkins regarding accessing services from Leatside Surgery in April and May

    Dear Patients,

    On 27th April we will be having a significant computer system upgrade at Leatside Surgery.

    Between now and 27th April we will be laying the essential groundwork for the update which will unfortunately directly impact on how patients can access the surgery, book appointments and order repeat medication between now and then.

    Please read the following carefully and do share with any family and friends who you know are registered with the surgery!

    We apologise in advance for the disruption during this period and are grateful for your usual patience and understanding. We wouldn’t be doing this unless it was essential.

    What is changing?

    Appointments

    We will be unable to pre-book any appointments after 26th April.
    Any routine appointments you want to book after this date will need to be booked on or after the 27th April.
    The easiest way will be to use the NHS App (or some other online access platform) to book your appointment.

    It has been very busy for us lately after the 2 years of lockdowns and now on top of that Covid cases are shooting up again!
    As GP’s we have this month been doing extra surgeries to try and accommodate the current extra need, and hope that may have some effect on the current wait for appointments.

    We do though have to make this change and it has had to be planned to happen at some point; so ultimately now is as good (or bad) a time as any!

    With the difficulty offering routine appointments to book ahead we will still of course provide an urgent care service daily for acute matters. We do ask though that on the day appointments be for urgent matters.
    Appointments WILL be available after the 27th April.
    One good way round this is to consult with us using a non-appointment means. If you have access to the internet, then you can consult with our GPs using our eConsult service through our practice website leatside.co.uk.
    It can be a bit irritating to use but isn’t difficult and does get a response from us pretty quickly.

    Repeat Prescriptions

    We will be unable to process repeat prescription requests between the 19th – 26th April. Please order your repeat prescriptions before Good Friday to ensure you have ample supply.
     

    Why are we making these changes?

    Over the past couple of years, we have been working closely with four local surgeries as a part of the South Dartmoor and Totnes Primary Care Network.
    We have jointly employed Care Coordinators, Paramedics, First Contact Physiotherapists, Social Prescribing Link workers, Pharmacists and technicians who are working across the five practices providing direct care to patients.

    In addition to this we are increasingly working more closely with our Community Nursing and Intermediate Care Teams who jointly care for our patients.

    As it stands our computer system is unable to cope with the complexity of communicating across this wider team, putting barriers in the way of patient care.

    Importantly, our new computer system will enable us to meet the new NHS England requirement for extended opening hours by enabling us to collaborate with local surgeries.
    As a result, we will be providing appointments here at Leatside on Saturdays from April (both GP and Practice Nurse appointments will be available).  

    There are also an array of back office computer functions which will be improved during this change which will speed up the processing and transfer of information both from the hospitals and within the surgery.

    We are very excited about these changes and know that it will result in a better, more robust and future proofed service for our patients.

    Thank you for your support and patience during this process.


    Dr Dylan Watkins, GP Partner


    Notice Board

    National guidance regarding face coverings in healthcare settings have not changed.

     


     


     


    COViD Booster Jabs

    Spring boosters

    In February, the Joint Committee on Vaccination and Immunisation (JCVI) advised a spring dose of the COVID-19 vaccine for:

    • adults aged 75 years and over
    • residents in care homes for older adults
    • individuals aged 12 years and over who have a weakened immune system

     

    Boosters can be booked on the National Booking System online or by calling 119, with mass vaccine sites in Torquay, Exeter and Plymouth as well as pharmacy sites active across South Devon.

     

    The NHS will contact those who are eligible to make a spring booster appointment, so people should wait until they hear from the NHS. The NHS will prioritise those whose clinical need is greatest, as it has throughout, starting with those who have had a bigger gap since their last dose, then working through the cohort to invite others who have waited less time. Everyone who is eligible will be offered a top up between three and six months over the Spring and early Summer.

     

    The JCVI advice is that people should wait until around six months since their last dose for maximum effectiveness, and people are asked to wait until they are invited by the NHS to book. However, provided they are in one of the eligible groups and they attend a site that accepts walk-ins for booster doses, they should not be turned away if it has been more than three months since their previous dose and they have not had COVID recently.


     

     

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