From 5th January 2026, we are changing how patients access care. All healthcare requests will be reviewed by our clinical team, to ensure patients are directed to the most appropriate care at the right time, whether that is a same-day appointment, routine booking, or advice from another healthcare professional.
During our opening hours, you will still be able to contact us:
- online
- by phone
- or in person
Our reception team will always be available to help.
To help us do this safely and fairly, we will be asking for a little more information about your health concern when you contact us, this process is referred to as a total triage system.
We would like to hear your thoughts, questions or concerns before this change. You can share your feedback through the anonymous survey below. Please do not include any personal or identifiable information. Hard copies are available at reception.
All patient comments will be reviewed, collated and published on our ‘Common questions’ page on our website.
If you would like to discuss any aspect of this further, please contact our Patient Participation Group at chairlpgleatside@gmail.com or seclpgleatside@gmail.com