Tel: 01803 862671
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Any patients requiring information about testing should visit the NHS website. Testing is now available to symptomatic people over the age of 5. Patients who do not have access to or cannot use the internet can call a dedicated phone line below, which can be used to order a test if no other options are available.
The Coronavirus Testing Call Centre can be contacted on 0300 303 2713 between the hours of 07.00 and 23.00. The majority of test results are sent automatically to the individual within four days but for any that aren’t, the Call Centre can help individuals to follow up on their results.
For sheilding queries - please call DRSS 01626 883899
NHS App - By using the #NHSApp you can check your symptoms and order repeat prescriptions whilst self-isolating at home. To find out more go to: http://www.nhs.uk/nhsapp #coronavirus #COVID19 #StayHomeSaveLives
The cervical screening programme for routine screening is now open. Anybody who receives an invite for their cervical screen should contact the surgery for an appointment, don’t put it off. It’s one of the best ways to protect yourself from cervical cancer.
Prescriptions can only be written by a doctor. Once you have been issued with a prescription it may have a computer slip attached to it listing the medication you have been given. This slip enables you to obtain a repeat prescription without seeing your doctor.
When needed, tick the box against the medication required and hand the slip in at the surgery. You can also post it to us.
Telephone calls to our prescription line on 01803 867901 should be made between 10:00 - 13:00 Monday to Friday and 14:00 - 16:00 Monday afternoons only.
Alternatively you can order online completing a simple registration.
Repeat prescriptions are processed as quickly as possible but please understand that all requests must be approved by a doctor. Repeat prescription requested before 16:00 will be available for collection from reception 48 hours later.
If your prescription normally goes to a pharmacy, please be aware that we are unable to tell you when your medication will be ready to collect from the pharmacy. So please make sure you order you order your medications in good time so that you do not run out.
NOTE: Any prescription requests posted through our letter box on a Saturday will be part of our Monday morning processing and, therefore, cannot be collected before 14:30 on Wednesday.
You can collect your prescription from the surgery, or any chemist of your choice.
We can now use Electronic prescriptions - please sign up with your preferred pharmacy.
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
Exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
There is further information about prescription exemptions and fees on the NHS website.
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within 48 hours
Medical Care when we are closed
NON-EMERGENCY: Have a look at out "Get health information" page. Alternatively, call 111 for non-urgent medical advice.
MINOR INJURIES: We do not provide a minor injuries service. You should attend A&E or a local minor iunjuries unit. The LIVE WAITING times for these services are listed here.
EMERGENCY: Dial 999 or go to your nearest A&E Department (you must not dial 999 for anything other than an emergency)
If you do need to attend the emergency department at Torbay Hospital please read this leaflet.